Sell to the Retail Customer.

COURSE CODE SIRXSLS001

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale. This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

 

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Elevate your retail skills with our "Sell to the Retail Customer" course. Designed for retail professionals at all levels, this course equips you with the necessary skills and knowledge to deliver outstanding customer service and successfully close sales. Whether you work in a large format store or a small independent shop, this training is tailored to help you excel in any retail environment.

Master the Art of Retail Sales and Customer Service.

 

Why Choose Our Course?

  • Comprehensive Training: Learn to accurately determine customer needs, match products and services to those needs, and facilitate sales effectively.
  • Practical Application: Gain real-world skills that apply to all retail sectors, enhancing your ability to engage with customers and boost sales.
  • Flexible Learning: Complete your training online at your own pace, with access to the course materials for three months.
  • Career Advancement: Enhance your retail career by mastering techniques that lead to better customer relationships and increased sales.

What You Will Learn:

  • Establish Customer Needs: Develop the ability to identify and understand the specific needs and wants of different customers.

  • Product and Service Advice: Learn how to provide informed advice on a wide range of products and services.

  • Facilitate the Sale: Master techniques for facilitating the sale process, from the initial engagement to the final transaction.

Take this opportunity to enhance your customer engagement skills and sales strategies. Our course will equip you with the tools to succeed in the competitive retail sector, increasing both customer satisfaction and your sales performance.

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COURSE REQUIREMENTS

To Enroll, You Will Need:

  • Language and Technical Skills: Basic English literacy and numeracy skills.
  • Access Requirements: Access to a PC or tablet with video recording capabilities, internet access, and the Chrome browser.
  • Identification: Victorian Student Number (VSN) for Victoria residents and Unique Student Identifier (USI) for all Australian participants.

Course Duration:

Online Component: Self-paced learning, approximately 75 hours. Enjoy 3 months of online access (extension available for a fee).

ASSESSMENT TASKS

Assessment Tasks:

Demonstrate your competence through practical application:

  • Customer Interactions: Interact with four different retail customers to initiate and close sales on various products or services.
  • Sales Skills Demonstration:
    • Use appropriate communication techniques.
    • Establish and clarify customer needs, wants, and expectations.
    • Demonstrate comprehensive product/service knowledge.
    • Apply effective sales approaches to highlight product benefits and features.
    • Overcome objections and close sales.
    • Upsell and/or cross-sell additional products or services.
    • Promote customer loyalty and encourage repeat business.

Join Now and Transform Your Retail Sales Approach!

 

 

Eze Training – Your Gateway to Becoming a Top Retail Professional.

 

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