Use Social Media and Online Tools.

COURSE CODE SIRXOSM003

This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.

 

ENROL TODAY

Unlock the power of social media for your business with our comprehensive "Use Social Media and Online Tools" course. Designed for individuals at operational levels and small business owners alike, this course equips you with the skills to effectively implement social media strategies, create engaging content, and professionally interact with customers online.

Master Social Media to Enhance Your Organization's Digital Presence.

 

Why Choose Our Course?

  • Practical Skills: Learn to create and manage content that promotes engagement and supports organizational goals.
  • Professional Interaction: Develop the ability to engage professionally with customers, managing both positive and negative interactions effectively.
  • Broad Applicability: Ideal for employees and owners of any type of organization—including commercial, not-for-profit, and government sectors.
  • Flexible Learning: Complete your training online at your own pace with our intuitive learning platform..

What You Will Learn:

  • Strategic Planning: Identify your organization's communication needs and objectives for using social media.

  • Content Creation: Prepare and post content tailored to promote engagement and reflect your brand’s voice.

  • Platform Mastery: Utilize different social media platforms to their fullest potential to benefit your organization.

  • Engagement Techniques: Learn to monitor your platforms and engage with customers professionally.

  • Crisis Management: Handle complaints and issues requiring escalation with tact and professionalism.

Embrace the digital transformation and become proficient in using social media and online tools to drive your organization’s growth and customer engagement. Whether you are an operational employee, manager, or business owner, this course will provide you with the essential skills to navigate and excel in the digital landscape.

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COURSE REQUIREMENTS

To Enroll, You Will Need:

  • Language and Technical Skills: Basic English literacy and numeracy skills.
  • Access Requirements: Access to a PC or tablet with video recording capabilities, internet access, and the Chrome browser.
  • Identification: Victorian Student Number (VSN) for Victoria residents and Unique Student Identifier (USI) for all Australian participants.

Course Duration:

Online Component: Self-paced learning, approximately 75 hours. Enjoy 3 months of online access (extension available for a fee).

ASSESSMENT TASKS

Assessment Tasks:

Demonstrate your competence through practical application:

  • Diverse Platform Use: Utilize three different types of social media or online platforms for organizational communications.
  • Content Creation: Create and post content for eight distinct communications, using various media files.
  • Engagement Monitoring: Respond professionally to customer interactions, manage feedback effectively, and escalate issues when necessary.s when necessary.

Join now and Transform Your Business with Effective Social Media Use!

 

 

Eze Training – Empowering you to succeed in the digital world.

 

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