Use Social Media to Engage Customers.

COURSE CODE SIRXMKT002

This unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services. It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts that have a social media presence. They operate independently with some responsibility for decision making, and within established organisational policies and procedures.

 

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Transform how your business interacts with customers through our course, "Use Social Media to Engage Customers." Designed for those in customer service management roles, this course equips you with the skills to effectively manage social media platforms to enhance customer engagement and promote products and services.

Enhance Customer Interaction and Promote Your Offerings Effectively on Social Media.

 

Why Choose Our Course?

  • Targeted Expertise: Tailored for professionals in diverse industry sectors with roles that involve using social media to engage customers.
  • Strategic Application: Learn to operate social media within the framework of your organization's policies and make informed decisions.
  • Practical Skills: Master the art of using social media to enhance customer relations and boost your service or product visibility.
  • Flexible Learning: Complete your training online at your convenience over a period of three months.

What You Will Learn:

  • Prepare to Use Social Media: Set up and plan your social media activities to align with business goals.

  • Enhance Customer Engagement: Use social media strategies to improve customer interactions and satisfaction.

  • Promote Products and Services: Learn effective ways to use social media for marketing and promotions.

  • Review Social Media Use: Assess the impact and effectiveness of your social media efforts and make necessary adjustments.

Step into the future of customer service and marketing by mastering social media engagement with our expertly designed course. Whether you're looking to enhance your professional skills or drive your organization’s social media strategy, this course provides the tools and knowledge you need to succeed.

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COURSE REQUIREMENTS

To Enroll, You Will Need:

  • Language and Technical Skills: Basic English literacy and numeracy skills.
  • Access Requirements: Access to a PC or tablet with video recording capabilities, internet access, and the Chrome browser.
  • Identification: Victorian Student Number (VSN) for Victoria residents and Unique Student Identifier (USI) for all Australian participants.

Course Duration:

Online Component: Self-paced learning, approximately 75 hours. Enjoy 3 months of online access (extension available for a fee).

ASSESSMENT TASKS

Assessment Tasks:

Demonstrate your competence through practical application:

  • Knowledge Application: Show your understanding of the elements and performance criteria outlined in the unit.
  • Practical Demonstrations: Submit video footage showcasing your ability to use social media effectively in line with course teachings.
  • Continuous Improvement: Provide reviews and feedback on your social media strategies based on real-world application and results.

Join Now and Revolutionize Your Customer Engagement through Social Media!

 

 

Eze Training – Your Partner in Professional Development and Digital Marketing Excellence.

 

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